From my friend chrisls: “In general, the impression I have gotten of the Marine Corps in Iraq has not been of a group of disciplined soldiers trying to bring security and stability to a country that desperately needs it, but of a barely controlled bunch of hyper-testosterone fueled bullies with automatic weapons and a bad […]
Businesses: Bad Customer Experiences are Always Your Fault
I would like to ask every company that charges for customer service calls what the hell you think you’re doing. In what universe do you have the moral high ground when you charge users for something that is entirely your fault? If you get a service call from a customer, and the customer says “It’s […]
The Paperless Home Office
As a home office worker, I have a lot of paper that comes through my office space. Bills, receipts, statements– everything. I get contracts to be signed from clients, then signed contracts returned. Printouts of proposals. Bills for my cell phone service, Feedburner, my web hosts, dues renewal notices. Not to mention the receipts– for […]
Customer Service Blog Carnival
Hey, my post about customer service experiences appears in this month’s edition of CRM Lowdown! There are many other posts linked there about customer service experiences, both from the customer’s point of view, and the business’s. Good stuff!
Two Experiences with Customer Service
I recently had two experiences with customer service. Both were over situations that had the potential to severely inconvenience me. One ended well. The other….. not so much.