Blog for Stephanie Bryant, a writer with too many hobbies and not enough time.

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Businesses: Bad Customer Experiences are Always Your Fault

I would like to ask every company that charges for customer service calls what the hell you think you’re doing. In what universe do you have the moral high ground when you charge users for something that is entirely your fault? If you get a service call from a customer, and the customer says “It’s […]

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