Comments on: My exchange with Hertz http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz Blog for Stephanie Bryant, a 30-something writer who travels full-time. And her husband, Johnnyb. Mon, 01 Mar 2010 18:29:41 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: harry http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/comment-page-1#comment-40584 harry Wed, 01 Jul 2009 22:31:54 +0000 http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/#comment-40584 I rented a hertz car,noticed a couple of scratches on the car and pointed it out to attendant,somebody hit me while i had the car, a small scratch,my insurance company checked it out and they said the damage was $230.00, Hertz sends me a bill for $913.00. $68.34 for loss of use $111.52 admin. fee $113.52 diminuation of value $650.20 property damage all this for a small scratch I rented a hertz car,noticed a couple of scratches on the car and pointed it out to attendant,somebody hit me while i had the car, a small scratch,my insurance company checked it out and they said the damage was $230.00, Hertz sends me a bill for $913.00.
$68.34 for loss of use
$111.52 admin. fee
$113.52 diminuation of value
$650.20 property damage
all this for a small scratch

]]> By: Liam Young http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/comment-page-1#comment-38563 Liam Young Fri, 27 Jun 2008 08:11:58 +0000 http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/#comment-38563 Recently hired a car from hertz for our holiday in France. The duration of the hire was for 17 days. An unauthorised debit was transacted on my credit card in the amount of € 287.83. This amount was taken by stealth and customer relations are being stiff and are certainly of no help whatsoever. This amount I am informed applies as an extra over insurance cover for the vehicle which when initially asked if we would like same absolutely refused this extra. I just wonder about the commissions paid / incentive is to desk operatives if they manage to sell this package. Now attempting to deal with the MD of Hertz Ireland based in Wexford southern Ireland to have a full refund reinstated to our credit card. This experience ruined an otherwise fantastic 17 days in France. Would never use Hertz again. From: Hertz gold customer. Recently hired a car from hertz for our holiday in France. The duration of the hire was for 17 days.

An unauthorised debit was transacted on my credit card in the amount of € 287.83.

This amount was taken by stealth and customer relations are being stiff and are certainly of no help whatsoever.

This amount I am informed applies as an extra over insurance cover for the vehicle which when initially asked if we would like same absolutely refused this extra.

I just wonder about the commissions paid / incentive is to desk operatives if they manage to sell this package.

Now attempting to deal with the MD of Hertz Ireland based in Wexford southern Ireland to have a full refund reinstated to our credit card.

This experience ruined an otherwise fantastic 17 days in France.

Would never use Hertz again.

From: Hertz gold customer.

]]> By: Mortaine http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/comment-page-1#comment-37999 Mortaine Fri, 18 Jan 2008 12:58:34 +0000 http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/#comment-37999 What neither KA nor the other person (comment screened at the moment because "santa claus" isn't a valid email address, sorry) who replied with similar attitude have done is looked back at the other post relating to the August 15 incident to know that my cell phone battery was dead, and I was en route, traveling just days after a "terrorist scare" that tangled up travel everywhere. I traveled by train, which is just as prone to delay (possibly moreso), so of course they didn't have my incoming reservation information. But the larger problem here is that they have a policy of only waiting thirty minutes. This is absurd-- it can take thirty minutes to get from your plane to the baggage claim, and heaven help you if you actually wait to get your bags! I usually reserve a car for the time closest to, but before my arrival, because I know I won't be there before that time. I can understand if I were more than an hour or two late. However, no other business in the travel industry expects a call if you're less than an hour delayed, and certainly the airlines think absolutely nothing of delaying you for an hour without warning (how many times have we heard "we'll be leaving in the next ten minutes" over and over again?) If I'm late for a dinner reservation, I call ahead, but only if I think I'm going to be more than 15 minutes late. Otherwise, I expect the restaurant to use some common sense themselves and expect a normal delay. In travel, a delay of less than an hour is typical. In a restaurant, a delay of 15 minutes is normal (and, btw, again-- the restaurant thinks nothing of making *me* wait 15 minutes if they're busy!) Finally, I'll point out that this happened in August of 2006, and this post is from October, 2006. I guess the nice thing about the Internet and blogs is that people can still rile you up about old frustrations that you would otherwise let go. What neither KA nor the other person (comment screened at the moment because “santa claus” isn’t a valid email address, sorry) who replied with similar attitude have done is looked back at the other post relating to the August 15 incident to know that my cell phone battery was dead, and I was en route, traveling just days after a “terrorist scare” that tangled up travel everywhere. I traveled by train, which is just as prone to delay (possibly moreso), so of course they didn’t have my incoming reservation information. But the larger problem here is that they have a policy of only waiting thirty minutes. This is absurd– it can take thirty minutes to get from your plane to the baggage claim, and heaven help you if you actually wait to get your bags! I usually reserve a car for the time closest to, but before my arrival, because I know I won’t be there before that time.

I can understand if I were more than an hour or two late. However, no other business in the travel industry expects a call if you’re less than an hour delayed, and certainly the airlines think absolutely nothing of delaying you for an hour without warning (how many times have we heard “we’ll be leaving in the next ten minutes” over and over again?)

If I’m late for a dinner reservation, I call ahead, but only if I think I’m going to be more than 15 minutes late. Otherwise, I expect the restaurant to use some common sense themselves and expect a normal delay. In travel, a delay of less than an hour is typical. In a restaurant, a delay of 15 minutes is normal (and, btw, again– the restaurant thinks nothing of making *me* wait 15 minutes if they’re busy!)

Finally, I’ll point out that this happened in August of 2006, and this post is from October, 2006. I guess the nice thing about the Internet and blogs is that people can still rile you up about old frustrations that you would otherwise let go.

]]> By: bluewall http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/comment-page-1#comment-37998 bluewall Fri, 18 Jan 2008 03:09:47 +0000 http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/#comment-37998 If I'm running late, I typically pick up the phone. Why didn't you? Quit blaming others. I agree with KA. If I’m running late, I typically pick up the phone. Why didn’t you? Quit blaming others. I agree with KA.

]]> By: KA http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/comment-page-1#comment-37877 KA Sun, 25 Nov 2007 13:40:57 +0000 http://www.mortaine.com/blog/2006/10/05/my-exchange-with-hertz/#comment-37877 Well to be honest if you don't have a flight number in your reservation, then how are they suposed to know when to expect you? If you are going to be late for a dinner reservation, you call ahead to let them know you are running late.... common sense people pls!!! Well to be honest if you don’t have a flight number in your reservation, then how are they suposed to know when to expect you? If you are going to be late for a dinner reservation, you call ahead to let them know you are running late…. common sense people pls!!!

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