Suckage day
20-Jul-04
In addition to suckage at work (including Huge Mistake #2 by moi), my replacement cell phone won’t be here until tomorrow. Normally, Verizon’s customer service makes me purr, but not this time. As you may recall, a Gatorade Incident at Toro Park on the 11th ate my cell phone.
I called on Sunday of last week and was told I needed my husband’s social security number to file the claim. Because, remember, if you are married, that must mean one of you is In Charge of Everything and the other person is a fucking child who’s not allowed to fix things that are wrong with her own damn cell phone. I wrote down the phone number of the insurance company and left it on his night stand.
John called them back on Tuesday, using the number for the insurance company that was listed on our Verizon bill. They had never heard of us, and told us to call the other insurance company that handles Verizon’s handset insurance. He calls them and is told it’ll be a $50 deductible (grumble) and they’ll FedEx it right out. Should get here in 3 days.
Time passes.
More time passes. On Friday, we wondered if we’d come home Sunday night to a FedEx delivery note. No note. Not last night, either.
He calls them back today, having to go through the whole hassle of getting the phone number again (not Verizon’s fault– the info was in his office, which is being asbestos-cleaned, though using completely-illegal and unhealthy methods, but that’s another story….). They tell him that the phone should get here tomorrow. No explanation for the delay, no apology, no complementary drink for my trouble.
I have now been without a cell phone for 9 days, and won’t have a working phone until Thursday. The problem was reported more than a week ago, and Steps Were Taken a week ago. Sorry, but see…. I actually USE my phone and rely on it. I’m especially worried, since I was going to use it to post entries for Project Blog this weekend when I’m away from the house.