Blog for Stephanie Bryant, a 30-something writer who travels full-time. And her husband, Johnnyb.
Date: 05/18/2008
Date: 02/17/2008
Date: 08/05/2008
Verizon’s Tier 3 tech support guy tells me that my problem is probably an issue with my phone, rather than their service, and that flashing the software in might solve the problem…. or it might not. I can try it, or I can get a new phone– which I was thinking of doing, anyway.
Sigh.
They will be refunding my text messaging charges, though not until my next bill, when I actually *get* charged (snerk).
Verizon escalated my text messaging issue to Tier 3, which means a call-back in the next 48 hours. Whee.
Did I mention that these text messages are 2 cents apiece? Yeah– I am so not paying for that.
We’d been thinking of upgrading the phones, but the tech support guys seemed to indicate that wouldn’t exactly help, so I don’t know if we’re going to bother. If changing my phone number is needed, I’m willing to do it, though John wouldn’t be able to.